Amenities Favored Over Quality of Care

Author and blogger Maggie Mahar writes about a report by the National Bureau of Economic Research (NBER) with an interesting finding: patients care more about hospital amenities, such as rooms with views and flat screens, than the quality of care delivered.

I think there is nothing wrong about seeking a pleasant environment when you’re sick but knowing your chances of survival at a particular hospital is also important. Then again, most quality measures are very murky and not well-understood by the average consumer.

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